Politique d’expédition
1. Order Processing
All orders are processed within 1 to 3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
If additional information is required to complete your order, such as address verification or payment confirmation, we will contact you by email.
2. Shipping Regions and Estimated Delivery Times
The timeframes below correspond to the estimated delivery period based on the destination and shipping method selected.
United States
Free Standard Shipping: 10 to 14 business days
Express Shipping with Tracking: 4 to 8 business days
Germany
Free Standard Shipping: 10 to 12 business days
Express Shipping with Tracking: 4 to 8 business days
Canada
Free Standard Shipping: 11 to 15 business days
Express Shipping with Tracking: 5 to 10 business days
United Kingdom
Free Standard Shipping: 11 to 15 business days
Express Shipping with Tracking: 5 to 10 business days
Australia
Free Standard Shipping: 11 to 15 business days
Express Shipping with Tracking: 5 to 10 business days
New Zealand
Free Standard Shipping: 11 to 15 business days
Express Shipping with Tracking: 5 to 10 business days
Orders may be shipped from our overseas warehouses, depending on the product, availability, and destination.
Delivery timeframes are estimates and may be affected by external factors, including weather conditions, periods of high demand, holidays, customs procedures, and carrier delays.
3. Tracking
Orders include tracking information.
Once your order has been shipped and tracking information becomes available, you will receive an email with the tracking number or link to follow your delivery.
Tracking updates are provided by the responsible carrier, and during certain stages of transit, there may be a period of time between updates.
4. Shipping Address
The customer is responsible for providing a complete and accurate shipping address at the time of purchase.
If you notice an error in your shipping address, please contact us as soon as possible at support@weareleven.com.
We will do our best to make the requested change if the order has not yet been processed or shipped.
Once an order has been processed or shipped, we cannot guarantee that address changes or package interceptions will be possible.
Eleven is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
5. Taxes and Customs Fees
International orders may be subject to import taxes, customs duties, or other charges determined by the authorities in the destination country.
When applicable, these charges may be the responsibility of the customer.
Eleven does not control customs procedures or processing times. Delays related to customs processing may affect the estimated delivery timeframe.
6. Orders Marked as Delivered
If the tracking information indicates that your order has been delivered but you are unable to locate it, we recommend checking the delivery location, surrounding areas, mailbox, neighbors, household members, reception desk, or building management, when applicable.
If you are still unable to locate the package, please contact us at support@weareleven.com so that we can review the case and, when applicable, request an investigation with the carrier.
7. Contact Us
If you have any questions regarding your order or shipment, please contact us at: